| Period of Stay / Guest Name |
Hotel Review |
About the Reservation Service |
Nov 01, 2011
Wong Ka Ho |
Laguna Beach Resort, Phuket 83110 - Review ...
The hotel always make mistake! I send email to ask is your hotel providing pick-up service to airport they answer yes, we provide pick-up serivce . After we check-in and confirm, they said yes, they provide pick-up service but we have to pay extra 500 bhat per person! I think we have been cheated. Their reply is just the one who reply me is not good at English and nothing they can do!
Besides, I stay for 2 night, I have about 4200B through the agent and have to pay another 4200B in hotel. The hotel send us a bill in the room that we need to pay 3550B when check out. At the time we check out, they ask me to pay 7500B. We were really angry and ask them to clarify. They have checked for a long time, we needed to pay 4200B. Why do the resort always make mistake! The staff s attitude seems to be untrained!!
Finally, the water of the pool is not clean enough and the beach view is totally blocked the the vendor huts~! disappointed |
Effieicent |
Oct 16, 2011
L Tan |
Laguna Beach Resort, Phuket 83110 - Review ...
Stayed 3 nights. Staff very friendly. Hotel room very nice with lake view. My kids love the In House Baby Elephant, Free boat ride around the lake n Free shuttle bus around Laguna area. Restaurants (public area) on the beach looking out at Andaman Sea cheap n tasty. I enjoyed my stay. |
Very efficient. No problem during check in. |
Jul 01, 2011
Ajay Kumar Arora |
Laguna Beach Resort, Phuket 83110 - Review ...
Had a great time. The kids loved the place so much that preferred to stay over than excursions. |
|
Jul 05, 2010
Teresa Sapienza |
Laguna Beach Resort, Phuket 83110 - Review ...
Rooms were well appointed - a little old but still nice.
Service was generally good but being a fairly big resort it lacked the personal touch.
The pools are FANTASTIC and the kids loved the waterslide and Nina the baby elephant.
Weather was bad while we were there but it would be a great place to stay in better weather. Very family friendly. |
Very easy to use and rates were great. Will definately use again. |
May 18, 2010
Salant Birenboim Shiri |
Laguna Beach Resort, Phuket 83110 - Review ...
Great hotel! all laguna area is very nice and beautiful. we styed there for 6 nights and had a lovely time. pulls are nice, big and beautifully desighned, rooms are well furnished with all nice facilities. the food served at all resort restaorants (for lunch and dinner) is deliciuse, (both thay and western)though breakfast is not highly recommended, in our opinion you can skip it. water slide in the main pool is very attractive for children and the kids club is very nice. our only disapointment was bang tao beach. the beach is not well kept and was a little dirty.the bay itself is also not so beautiful. thailand (including phuket) has much better beaches to offer.
in general, if you do not care about the beach and use the hotel facilities only, i highly recommend this resort. our grade is 9! |
smooth and eficiant! |
Feb 28, 2009
teija dunder |
Laguna Beach Resort, Phuket 83110 - Review ...
Very nice hotel, beautiful pool area, were diappointed because of small rooms. We were 3 families and paid same amount + extra bed cost + kids breakfasts every morning, but got much smaller rooms than our friends who paid sameor less than us and got very big rooms for two peeople. Was it because we booked rooms trough Sawadee? Our friends booked direct at hote web site. |
Ms. Jung made excellent job with our reservations, and it is not her fault that hotel choosed to treat us finnish people so unfair. Not sure that we ever go back or recommend to others. |
Nov 01, 2008
Maurice Mevissen |
Laguna Beach Resort, Phuket 83110 - Review ...
Nice family hotel. The children loved the elephants at breakfast and on the beach in the afternoon. Pools are very nice, especially for bigger kids. Kids club has nice program and is a great option on a rainy day. Regrettably there is no paddling pool for the really small ones in the waterpark, although there is one at the kids club area. A pity that the view of the beach is taken away by local stands on the beach. The lagoon concept with ferry was very nice. Nice resort especially with kids. |
quick and efficient. problems with booking easily solved by calling sawadee helpdes, |
